Warranty

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1.1 Warranty Period

Felectrico's products are covered by a warranty period of 12 months, providing assurance for a full year. This voluntary warranty doesn't impact your statutory rights under applicable laws.

1.2 Warranty Claim for Quality-Related Issues during the Warranty PerioD

•⁠  ⁠*Online Purchase:* For after-sales service, contact the customer service of the purchase channel/platform. Felectrico's service support offers technical assistance and solutions for after-sales queries.

•⁠  ⁠*Offline Purchase:* Reach out to the store/distributor or agent directly for assistance with after-sale questions.

•⁠  ⁠Warranties on products are void after full refunds.

*Valid Proof of Purchase to Claim Warranty:*

•⁠  ⁠*Products purchased from Felectrico.com:* Provide the order number or sales invoice showing the sales channel, product details, price, and sales date.

•⁠  ⁠*Products purchased from other channels:* Valid purchase invoice, product information evidence confirmed by Felectrico's service team.

1.3 Not Covered Under Warranty:

•⁠  ⁠Products without sufficient proof of purchase

•⁠  ⁠Lost or stolen products

•⁠  ⁠Items beyond their warranty period

•⁠  ⁠Non quality-related issues (after 30 days of purchase)

•⁠  ⁠Free products

•⁠  ⁠Repairs through 3rd parties

•⁠  ⁠Damage from outside sources

•⁠  ⁠Damage from misuse of products (falls, extreme temperatures, water, improper operation)

•⁠  ⁠Purchases from unauthorized resellers

•⁠  ⁠Other situations not specified in this policy

*1.4 Felectrico After-sales Service Contacts:*

•⁠  ⁠*Email:* support@felectrico.com

•⁠  ⁠*Felectrico Call Center: +971- 505993962 (Monday to Friday, 10:00 AM - 6:00 PM UTC-5, except national holidays)

1.5 Other Instructions:

Felectrico's after-sales service provides various methods and solutions based on the warranty period and product issues. This includes return, replacement, and repair services. The after-sales service method depends on the policies and rules of your purchase channel/platform.

•⁠  ⁠Felectrico products received as gifts enjoy quality defective replacement and warranty period.

•⁠  ⁠For non-Felectrico brand products presented by official business activities, corresponding brand after-sales service will be provided.

•⁠  ⁠Service policies signed with different platforms remain valid during the agreement period.

•⁠  ⁠The warranty period begins on the day your product is received. If the invoice or related warranty certificate is lost, the warranty period extends by 3 months from the product SN or production date.

•⁠  ⁠Replacements or accessories for products replaced due to quality problems enjoy the remaining warranty period of the original order.

•⁠  ⁠This warranty policy may be updated by Felectrico.